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Return Policy

Returns

If you are unsatisfied with the product(s) you receive from our website, you can return the merchandise within 14 days from the purchase date. Please email us at info@courtyardcamel.com to let us know about the return.

Please know that we do not pay for return shipping and that your original shipping costs will not be refunded; only the price of the items will be refunded to your issuing credit card.

Once we have received the return, we will email you to let you know that your card has been refunded. Items damaged in return transit due to improper packaging will not be refunded.

Sizes and colors may vary slightly from those listed on product pages, due to the handmade nature of our products. If you need a specific size or color, please email us at info@courtyardcamel.com before ordering.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Clearance items (if applicable)

Only regular priced and sale items may be refunded, unfortunately clearance items cannot be refunded. 

 Damaged Orders (if applicable)

We only replace or refund items if they are defective or damaged. send us an email at info@courtyardcamel.com with a picture of the item and your first and last name. All reports must be made within three days of receiving your order or it will not be accepted.

Exchanges

Due to limited quantity of inventory, we do not offer direct exchanges simply because we can not guarantee that the item you are trying to exchange for will be available when the return reaches our department. 

Lost or Stolen Packages

Ownership of packages is turned over to USPS, and transfers to the buyer once shipped. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us. Any shipping issues must be handled by USPS.